Enquiries, compliments and complaints

To make an enquiry, provide feedback or to make a complaint, please complete the form below.

Please enable JavaScript in your browser to complete this form.
Consent agreement

Are you a participant and wish to provide feedback?

We have a dedicated survey where you can have your say about our services.

Complete Speak Up survey

Our locations

121 results
Bairnsdale
54 Moroney Street, Bairnsdale VIC 3875
Get Directions

In partnership with:

Latrobe Regional Hospital

Bairnsdale
Shop 1-2, 30 Howitt Avenue, Eastwood Shopping Centre, Bairnsdale VIC 3875
Get Directions
Benalla
90-94 Nunn Street, Benalla VIC 3672
Get Directions

Open for walk-ins or call for support.

Opening Hours

12.00pm – 8.00pm Mon, Wed and Fri | 9.00am – 5.00pm Tue and Thu | Closed on Sat | 10.00am – 2.00pm Sun

Our partners

Bundaberg
Office 2,4 & 5, 140 George Street, Bundaberg West QLD 4760
Get Directions
Bundaberg
Office 2,4 & 5, 140 George Street, Bundaberg West QLD 4760
Get Directions
  • Monday to Friday, 10am – 5pm
  • Available services: In-person peer support. Phone and video psychology services.
Burnside
54 Burnside Street, Deer Park VIC 3023
Get Directions

In partnership with:

Western Health

Byron Bay
9/75 Jonson St, Byron Bay NSW 2481
Get Directions
Caboolture
1/14 Annie Street, Caboolture, QLD 4510
Get Directions
Cairns
1/325 Sheridan Street, North Cairns QLD 4870
Get Directions
Cairns
1/325 Sheridan Street, North Cairns QLD 4870
Get Directions
Campbelltown
Level 1, 178-180 Queen Street, Campbelltown NSW 2560
Get Directions
Campbelltown
Level 1, 178-180 Queen Street, Campbelltown NSW 2560
Get Directions
Charleville
136 Edward Street, Charleville QLD 4470
Get Directions
Clayton
26 Bettina Street, Clayton VIC 3168
Get Directions

In partnership with:

Monash Health

Cloudland
641 Ann St, Fortitude Valley QLD 4006
Get Directions

Parking

McWhirters Secure Carpark (100 metres from Cloudland). Located at 13 Warner St, Fortitude Valley, just 5 minutes from the centre of Brisbane CBD.

Trains

The nearest train stop to Cloudland is Fortitude Valley Train Station, which is a 4 minute walk (300 metres) via Brunswick Street or 6 minute walk (450 metres) via Chinatown.

Buses

The closest bus stops to Cloudland are the 210 at Brunswick Street near Ann Street (50 metres), the 207 at Brunswick Street near McLachlan Street (70 metres) and the 216 at Ann Street at Valley Island (80 metres).

Coffs Harbour
4/73 Albany St, Coffs Harbour NSW 2450
Get Directions
Dandenong Youth PARC
6-8 David Street, Dandenong VIC 3175
Get Directions

In partnership with:

Monash Health

East Gippsland
A permanent location in East Gippsland is currently being sourced

Currently open for telehealth and outreach support.

Opening hours

9.00am – 5.00pm Weekdays | 9.00am – 5.00pm Weekday Public Holidays | Closed on Weekends

Our partners

East Melbourne Doorway
52 Albert Street, East Melbourne VIC 3002
Fairfield
276 Heidelberg Road, Fairfield VIC 3078
Get Directions
Frankston
454 Nepean Highway, Frankston VIC 3199
Get Directions

Open for walk-ins or call for support.

Opening Hours

9.00am – 5.00pm Weekdays | 9.00am – 5.00pm Weekday Public Holidays | Closed on Weekends

Our partners

Frankston Doorway
15-17 Davey Street, Frankston VIC 3199
  • Doorway
Geelong
Suite 5/23-31 Gheringhap Street, Geelong VIC 3220
Get Directions
Gladstone
9 Derby Street, Gladstone
Get Directions
  • Monday to Friday, 10am – 5pm
  • Available services: In-person peer support. Phone and video psychology services.
Greater Shepparton, Strathbogie and Moira
151-155 Maude Street, Shepparton VIC 3630 (Interim site)
Get Directions

Open for walk-ins, telehealth, and outreach support

Opening hours

9.00am – 5.00pm Weekdays | 9.00am – 5.00pm Weekday Public Holidays | Closed on Weekends

Our partners

Also supported by Horses for Hope

Jewell House
6-10 Talgarno Street, Broadmeadows VIC 3047
Get Directions

In partnership with:

Northern Health

Linwood
5 Hood Street, Mont Albert VIC 3127
Get Directions

In partnership with:

Eastern Health

Mackay
131 Victoria Street, Mackay QLD 4740
Get Directions
Mansfield
31 Highett St, Mansfield VIC 3722
Get Directions

Open for walk-ins or call for support.

Opening Hours

10.00am – 4.00pm Mon, Wed and Fri | By appointment Tue and Thu | Closed on Weekends

Our partners

Maroochydore
6/60 Wises Road, Maroochydore QLD 4558
Get Directions
Maroochydore
6/60 Wises Road, Maroochydore QLD 4558
Get Directions
  • Monday to Friday, 10am – 5pm
  • Available services: In-person peer support. Phone and video psychology services.
Maroondah
2 Bona Street, Ringwood VIC 3134
Get Directions

In partnership with:

Eastern Health

Mildura
107 Boyden St, Mildura VIC 3500
Get Directions

In partnership with:

Mildura Base Public Hospital

Mildura
149 Deakin Ave, Mildura VIC 3500
Get Directions

Open for walk-ins, telehealth, and outreach support

Opening Hours

9.00am – 5.00pm Weekdays | 9.00am – 5.00pm Weekday Public Holidays | Closed on weekends

Our partners

Mount Isa
53 Enid Street, Mount Isa QLD 4825
Get Directions
Narre Warren
1-3 Memorial Drive, Narre Warren North VIC 3804
Get Directions

In partnership with:

Monash Health

Nerang
22 Nerang Street, Nerang QLD 4211
Get Directions
North Fitzroy
658 Nicholson Street, North Fitzroy VIC 3065
Get Directions

In partnership with:

St Vincent’s Hospital Melbourne

North Lakes
Suite 2, 8/23 Discovery Drive, North Lakes QLD 4059
Get Directions
North West Melbourne Doorway
Level 2, 607 St Kilda Road, Melbourne VIC 3004
Penrith
Suite 211-212, Level 1, 331 High Street, Penrith NSW 2751
Get Directions
Penrith
Suite 211-212, Level 1, 331 High Street, Penrith NSW 2751
Get Directions
Port Macquarie
6 21/27 Grant St, Port Macquarie NSW 2444
Get Directions
Preston
123 Wood Street, Preston VIC 3072
Get Directions

In partnership with:

Northern Health

Rockhampton
2/87 Archer Street, Rockhampton QLD 4700
Get Directions
Rockhampton
2/87 Archer Street, Rockhampton QLD 4700
Get Directions
  • Monday to Friday, 10am – 5pm
  • Available services: In-person peer support. Phone and video psychology services.
Roma
29A Bowen Street, Roma, QLD 4455
Get Directions
Shepparton
79B Wyndham Street, Shepparton VIC 3630
Get Directions
Shepparton
75 Maude Street, Shepparton VIC 3630
Get Directions

In partnership with:

Goulburn Valley Health

Springvale Women's PARC

In partnership with:

Monash Health

The WES
239 Princes Dr, Morwell VIC 3840
Get Directions

We are open during the following hours:

  • Thursday and Friday: 12pm – 8pm
  • Saturday: 10am – 6pm

For enquiries or to arrange free transport, please contact us at 0400 770 494.

Toowoomba
Suite 1, 15-17 Kitchener Street, Toowoomba QLD 4350
Get Directions
Toowoomba
Suite 1, 15-17 Kitchener Street, Toowoomba QLD 4350
Get Directions
Townsville
Building 2, Tenancy 3, 86 Thuringowa Drive, Thuringowa Central QLD 4817
Get Directions
Traralgon
8-12 Seymour Street, Traralgon VIC 3844
Get Directions
Traralgon Doorway
20 Washington Street, Traralgon VIC 3844
Travancore
50 Flemington Street, Flemington VIC 3031
Get Directions
Travancore
50 Flemington St, Travancore VIC 3032
Get Directions

In partnership with:

The Royal Melbourne Hospital

Upper Mount Gravatt
1993 Logan Road, Upper Mount Gravatt QLD 4122
Get Directions
Wangaratta
5 Victoria Parade, Wangaratta VIC 3677
Get Directions

Open for walk-ins or call for support.

Opening Hours

9.00am – 5.00pm Mon, Wed and Fri | 12.00pm – 8.00pm Tue and Thu | 10.00am – 2.00pm Sat | Closed on Sun

Our partners

Warrnambool
Office 10/11, Bayside City Plaza, 24-36 Fairy Street, Warrnambool VIC 3280
Get Directions
Warrnambool
2/223 Koroit St, Warrnambool VIC 3280
Get Directions
Wodonga
Suite E10, 3 Stanley Street, Wodonga VIC 3690
Get Directions
Yarra Ranges
18 Clarke Street, Lilydale, VIC 3140 (Interim site)
Get Directions

Open for walk-ins, telehealth, and outreach support

Opening hours

9.00am – 5.00pm Weekdays | 9.00am – 5.00pm Weekday Public Holidays | Closed on weekends

Our partners