Help make positive changes to your life by working one-on-one with a coach to identify, explore and reach your personal goals.
Carers often have to set aside their own needs because the needs of the person they care takes priority. Facilitated Coaching is about taking time out to think about your own wellbeing and consider how you might find time to balance your needs with the needs of others.
Working one-on-one with a carer coach, Facilitated Coaching empowers carers to identify their own needs, build resilience and learn strategies to improve overall wellbeing.
In conversation with an experienced coach, a carer can reflect on how things are going and whether there are areas of your life you might like to make some meaningful changes to. Together, you can identify possible steps that move you towards achieving your goals.
Facilitated Coaching is a free service available in-person, online using a secure telehealth platform or over the phone.
Supported Coaching Programs
For most people, financial challenges are not uncommon, however as a carer, there can also be additional financial challenges to navigate and understand. Financial coaching programs, delivered by a financial coach offer a range of sessions to support carers navigate financial independence, including:
- Navigating Aged Care
- Debt Coaching
- Getting Started for Young Carers
- Superannuation Coaching
- Financial Crimes (Scams & Security)
Where you are new to your caring role, or simply need some help in your caring journey, Group Coaching provides carers with valuable knowledge in understanding the carer journey of what makes for good support. A range of sessions have been designed for carers, by carers and includes:
- Your Health & Wellbeing
- Understanding the Carer Journey
- What Makes for Good Support
- Understanding Inclusion and Advocacy
- Everyday Life
- How Do You Feel?
The Clinical Carer Program is designed to enhance the health literacy of carers. Delivered by a qualified Registered Nurse, these selected sessions aim to provide carers with specific situational knowledge, skills, and confidence to support their care recipient in a safe environment. Sessions include:
- Medicines Support
- Providing Personal Care
- Skin and Pressure Injury Care
- Diabetes 101
- Bowel Management
- Manual Hoist Handling
- Supporting someone with a Brain Injury
As a carer you may face many different challenges, pitfalls, and conflicts. You may also experience incredible highlights, and positive memories. The Live Experience Coaching Program has been designed to support carers who seek to develop the skills, content, and ability to effectively present your unique life story that aligns with your intended purpose and values. Sessions include:
- Speak Up
- Peer Facilitation Coaching

Interested in Supported Coaching Programs?
Register today to start your Carer Gateway journey.
Support pathways


Multilingual Facilitated coaching
Carer Gateway Facilitated coaching is available in Arabic at the following locations:
- Bankstown (Arabic)
- Campbelltown (Arabic)
- Liverpool (Arabic)
- Penrith (Arabic)
Contact us
Our Carer Gateway QLD and NSW teams are available 6am-10pm, 7 days a week.
To speak with one of our team members and for 24/7 emergency care respite, call 1800 422 737.
Carer Gateway general enquiries
For general enquiries about Carer Gateway services, complete this form and one of our friendly Carer Gateway team members will get back to you as soon as possible.
Translation services and resources
If you are more comfortable having a conversation in a language other than English, you can use the Translating and Interpreting Service (TIS).
TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450. TIS can translate in more than 150 languages.
Further translated resources are available via the Carer Gateway Website.
Our service delivery partners
Wellways provides Carer Gateway services in Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains with its consortia partners:
Carer Gateway is a national service funded by the Australian Government.
For more information visit the Australian Government Carer Gateway Website.