Helping carers make the best respite choices
Carers in need of short-term stay options for their care recipient have greater access to planned and 24-hour emergency respite via Carer Gateway.
Wellways’ direct referral system referral system is designed to make it easier for you as a provider to access respite referrals as well as give carers more say in the respite they choose.
Carer Gateway Respite Provider Benefits
As a registered Carer Gateway respite provider:
- You will receive direct respite referrals from Wellways
- All payments will come directly from Wellways
- No fees are payable by you to register
- There is a dedicated Wellways Service Provider Registration Team that will support your onboarding as a Service Provider. Once you are registered you will be added to Folio where staff are able to see your services based on the regions you cover and the services you provide.
Please note: On some occasions, carers may nominate a preference for a provider. This service model provides carers with choice and control over how they utilise their Respite Package. If respite providers are directly approached by carers seeking Carer Gateway funded respite services, providers should refer carers to Wellways Carer Gateway.
To receive Carer Gateway respite referrals, respite providers must be registered with Carer Gateway.
Expression of interest
If you are a respite provider interested in having your facility registered with Wellways Carer Gateway, please complete our expression of interest form.
Service locations
Contact us
Our Carer Gateway QLD and NSW teams are available 6am-10pm, 7 days a week.
To speak with one of our team members and for 24/7 emergency care respite, call 1800 422 737.
Carer Gateway general enquiries
For general enquiries about Carer Gateway services, complete this form and one of our friendly Carer Gateway team members will get back to you as soon as possible.
Translation services and resources
If you are more comfortable having a conversation in a language other than English, you can use the Translating and Interpreting Service (TIS).
TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450. TIS can translate in more than 150 languages.
Further translated resources are available via the Carer Gateway Website.
Our service delivery partners
Wellways provides Carer Gateway services in Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains with its consortia partners:
Carer Gateway is a national service funded by the Australian Government.