Carer Gateway

Wellways Carer Gateway supports carers with their own wellbeing to ensure they are in the best place to care for and support their loved one.

Carer gateway supports carers to help them better care for their loved one.

About Carer Gateway

Carer Gateway is a national support service funded by the Australian Government. It provides free, local services and supports for carers. Wellways delivers Carer Gateway services across Queensland, and in the New South Wales regions of South West Sydney and Nepean Blue Mountains.

If you provide support for someone close to you, such as a family member or friend with a disability, a medical condition, mental illness or who is frail due to age, you can get help and support.

Any carer can register to receive services at any stage of their caring journey, and doing so will not affect any existing government support.

Available supports

Designed by carers for carers, these support programs aim to enhance skills, alleviate strain, and empower carers with the emotional wellbeing they need to flourish and become the best version of themselves.

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Counselling

Talk with a qualified and experienced counsellor.

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In-Person Peer Support

Connect with carers from your local community.

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Facilitated Coaching

Work one-on-one with a carer coach.

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Tailored Support Packages

Tailored support to suit your individual needs.

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Emergency Respite

Access 24/7 support in the case of an emergency.

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Vocational Coaching

On the ground training to improve your skills as a carer.

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Support pathways

Wellways provides four pathways for accessing Carer Gateway support in New South Wales and Queensland:

Carer Hubs

Walk in support for everyone who supports someone else.

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Mobile Support

Meet Wanda, our support vehicle that comes to you.

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Direct

Register with us to start your carer support journey.

Register now
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Events

Find out about upcoming free events hosted by or in partnership with Wellways Carer Gateway.

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Carer Resources

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Breaking Barriers

Learn how Wellways and its partner NWRH work together to support carers in rural and remote communities.
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Tune in to Care Season 2 Logo

Tune in to care

Season 2 out now!

In this season of Tune in to Care, we explore the incredible diversity of carers across Australia, from bustling cities to remote outback towns.

Listen now

Carer experiences

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Tune in to Care Carer Gateway
A Carer’s Story: How Tune In To Care shaped my journey
Joanna shares her experience of caring for three loved ones over time, offering a glimpse into the world of caregiving, the grief of loss, and the impact Tune In To Care has had on her journey.
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News Media Release Carer Gateway
Wellways welcomes much anticipated National Carer Strategy
Carer voices will pave the way to better services and support
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News Carer Gateway
Nurturing carer relationships
To mark the start of National Carers Week 2024, Wellways hosted the Carers Week Breakfast, an event that brought together carers from across the region, offering them a chance to relax, connect, and hear inspiring stories from carer advocates.
Continue reading

Contact us

Our teams are available 8am – 8pm Monday to Friday.

After hours support is available 8pm – 8am Monday to Friday; and 24/7 Saturday and Sunday

To speak with one of our team members and for 24/7 emergency care respite, call 1800 422 737.

Carer Gateway enquiries

For general enquiries, complete this form and one of our friendly team members will get back to you as soon as possible.

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Lived Experience
Consent
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Respite Provider Information

If you are a respite provider, you can have your facility registered with Wellways Carer Gateway.
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Translation services and resources

If you are more comfortable having a conversation in a language other than English, you can use the Translating and Interpreting Service (TIS).

TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450. TIS can translate in more than 150 languages.

Further translated resources are available via the Carer Gateway Website.

Our service delivery partners

Dementia Australia

Little Dreamers

North and West Remote Health

Carer Gateway and Wellways Logos

Carer Gateway is a national service funded by the Australian Government.

For more information visit the Australian Government Carer Gateway Website.